Refund policy

Non-Personalized Blankets

Changed your mind or didn't love it as much as you thought you would? You can return it within 30 days — just keep it in original condition so I can find it a new home. All I ask is that you handle the return shipping.

Personalized Blankets

Because these are made just for you, I can't accept returns — a personalized blanket can't be resold. That's why I send a proof before anything gets woven, so we get it right together.

If something arrives damaged or wrong, send me a photo and I'll make it right. And if you're truly unhappy? Reach out. Let's talk. I'd rather find a solution than leave you with something you don't love.

Damaged or Defective Items

Oh no — I'm so sorry, that truly sucks! I'll replace it or refund you, whichever works best for you. If you don't mind, please send me a photo — it helps me train my team so it doesn't happen again.

I'll send you a return label — just drop it in the mail when you can. Damaged blankets get donated to people in my community who need warmth.

Typos or Errors

I'm hoping the proofing process helps reduce the odds of this happening, but if the mistake was on my end, send me a photo — I'll replace it, no charge.

If it slipped through on your end, I get it — we've all been there. Reach out and I'll set you up with a discount on a new one.

Questions?

Reach out at hello@bythenook.com — I'm Daniela, and I'll get back to you myself.