Refund policy

Non-Personalized Blankets

Every non-personalized blanket can come back to me within 30 days of delivery. Keep it unused and in its original condition so I can find it a new home. All I ask is that you handle the return shipping.

Personalized Blankets

A personalized blanket is woven for one person, so it's final sale, with the exceptions below. That's why I send you a proof before anything gets woven: we get every name and detail right together, and production starts only once you approve it.

If anything feels off when your blanket arrives, write to me. I'll help you find the right answer.

Damaged or Defective Items

If your blanket arrives damaged or with a defect, I'll replace it or refund you, whichever you prefer. Send me a photo at hello@bythenook.com; it helps me keep every blanket I send just right. I'll send you a return label, so you can drop it in the mail whenever it suits you. Returned blankets get donated to people in my community who need warmth.

Typos or Errors

The proof is where we catch every detail together. If a mistake on my end makes it into your blanket, send me a photo and I'll replace it at no charge. If a detail on your approved proof needs changing after it's woven, write to me and I'll set you up with a discount on a new one.

Questions?

Reach out at hello@bythenook.com. I'm Daniela, and I'll get back to you myself.